RBKC Suits have “Personal Data Sharing Picnic” as serious concerns over residents’ privacy are raised

It’s been a nice sunny Spring weekend outside, and some locals will have been out enjoying the weather and possibly a picnic in the park as lockdown rules ease (though we still have to keep to a “rule of 6”).

Some things are meant to be shared around and others are most definitely not, but THINKers are not sure that some RBKC suits including the ones featured in our picture enjoying a picnic today (left to right, Dan Hawthorn – Executive Director of Housing and Social Investment , Stavroulla Kokkinou – Head of Neighbourhood Management , Amy How – Participation Officer, and Iago Griffith – Head of Resident Engagement and Partnership ) necessarily understand or respect this.

Because if they did, the “Community/Residents/Social Engagement/Investment team would not be inthe act of accessing the personal data of RBKC tenants and leaseholders as well as many other residents without their knowledge or consent.

The pictures below are of emails received in our BLOG INBOX – not the THINKer’s personal email – contacting her about the Grenfell Legacy Fund. Furthermore, they are not addressed to the blog, but were addressed to one of us personally, so personally in fact they were addressed to a long-discarded birth name she never goes by or ever uses!

To “return the favour” of unwanted information sharing and to “rain on their picnic” we’ll just mention that the emails were sent by Iago Griffith and Amy How.

(By the way, the THINKer would like to give her views on the Grenfell Legacy Fund but she cannot engage with suits who clearly breach her privacy or attend anything which appears to condone RBKC behaving in such a way so she will be passing on her views via other residents attending instead.)

And here again from this post,

Consultants, marketing firms, surveys and Citizens Panels: A right Royal Borough recipe for trouble?

is a text message one of us received about joining their residents panels Funny that, especially when she definitely didn’t consent to receiving text messages from the council or for anyone passing her phone number around like food shared at a picnic..

The outrageous answer to the question of where did they get the information, appears to be that all suits and officers anywhere at RBKC can freely access via a database residents’ personal information ( most of which the residents would have only given to housing officers or offiers from other drpartments ) and pass this around – without any of us ever agreeing to this.

Well, no wonder some Grenfell-affected residents do not want to use some services at The Curve if that means a whole load of other council suits will have access to their personal and medical data without permission – very likely also including sensitive personal information and be able to pass this around without a second thought.

But however uncomfortable or violated this sort of thing may leave some residents feeling, we have learned that this is just a very small tip of a very large iceberg….

The council are proposing extra conditions to the tenancy agreements that could also expose tenants and leaseholders to data theft, will likely see RBKC and the Police exchanging information about residemts – some of which could be unnessary (unless it involves investigation of alleged crime committed by the residents while living at the property, or committed towards the council, councillors or other council workers) and also sees RBKC setting terms such as what sort of flooring residents can choose for their home (seriously!) and is all likely to cause unnecessary situations and conflict between tenants and contractors and obviously between residents and the council.

There is a survey on the proposed changes open until Sunday the 2nd of May and we have published the proposed tenancy changes and links at the bottom of this post . We very strongly recommend that affected residents read both the proposed changes and this blog post in full BEFORE RESPONDING.

After suggestions from another concerned resident, THINK decided to have a good look on the RBKC website to see to what information our council collects about residents and deems suitable to hold or share – It makes for some very interesting and worrying reading and not just for people living in council housing:

“We may collect personal data about you which covers basic details such as name, address, telephone number, and date of birth. We also collect some sensitive information also known as special category data, such as health data, ethnicity or religious beliefs – but only where it is needed to provide a service, fulfil a legal obligation and/or for monitoring equality of both for customers and employees. We will always explain to you why and how this information will be used. We will always demonstrate to you what our lawful basis is for processing this type of information and where appropriate seek your consent”. 

As described above we collect and process information about you, so that we can carry out our public task functions as a Local Authority and to deliver public services. This includes but is not limited to:

  • administering the assessment and collection of taxes and other revenue including benefits and grants
  • the provision of social services and education
  • the provision of all commercial services including the administration and enforcement of parking regulations and restrictions 
  • the provision of all non-commercial activities including refuse collections from residential properties 
  • local and national fraud initiatives and data matching under these initiatives
  • to prevent and detect fraud or crime and prosecution offenders including the use of CCTV
  • licensing and regulatory activities
  • providing leisure and cultural services 
  • carrying out health and public awareness campaigns 
  • managing our property
  • maintaining our own accounts and records
  • supporting and managing our employees
  • promoting the services we provide
  • marketing our local tourism
  • carrying out surveys
  • undertaking research (including research relating to health) 
  • internal financial support and corporate functions
  • managing archived records for historical and research reasons
  • corporate administration and all activities we are required to carry out as a data controller and public authority 

We collect and process the following categories of personal information:

  • Personal and family details
  • Lifestyle and social circumstances
  • Goods and services
  • Financial details
  • Employment and education details
  • Housing needs
  • Visual images, personal appearance and behaviour
  • Licenses or permits held
  • Student and pupil records
  • Business activities
  • Case file information

In some circumstances we also collect and process special categories and conviction data. This type of personal information includes:

  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic data, biometric data for the purpose of uniquely identifying a person
  • Data concerning health
  • Data concerning a person’s sex life or sexual orientation

Conviction Data

This type of personal data covers criminal allegations, proceedings or convictions and security measures.  For the council this is likely to be collected where the focus is on:  specific employment requirements; fraud investigations; safeguarding issues; equality initiatives; or the vital interests of the data subject or other individuals

No consent form provided anywhere. Not looking like such a “nice friendly little picnic gathering” now, is it?

Quite why RBKC thinks it is appropriate have , store and share information on residents’ sex lives (?!) and why they seem to exist in a timewarp from the 1970s or 1980s or something to record details of trade union membership of residents just leaves us with more questions than answers.

Certainly unless residents are not working or applying to be working for the council in certain positions or there aren’t any possible safeguarding issues , we strongly question why RBKC needs to do extensive background checks possibly on all of us . Also it doesn’t say how they gather information on “lifestyle and social circumstances” . The website does not go further into this. As for collecting information such as ” visial images, people’s perosnal appearance and behaviour” unless they have legimate grounds such as investigation of crime by a resident or unless particular residents have gone about threatening the council, we do not see why they should hold or share this information ; especially on seemingly harmless grounds such as taking part in a meeting or a survey.

In fact, as some of us recall seeing former RBKC Director of Communications Michael Clarke going around Kensington Town Hall with a camera and taking photos of members of the public – again without their consent – who were not protesting or speaking but were only sitting in the back of the Council Chamber and the Public Gallery listening to a Full Council Meeting a few years back , we think it appears rather sinister. They really do appear to be in the act of behaving more like a Police state than a local authority.

As for some people who may go around saying “if you’ve got nothing to hide you’ve got nothing to fear”, perhaps they should read those details back again and then ask themselves if they would feel comfortable over the council wanting to holding and sharing so much private information about them without a strong reason to?

They might also wish to hear from a few residents with serious personal concerns:

One resident who contacted us has made it very clear that he does not want anyone other than housing officers at RBKC to have , his personal details and certainly does not want these to be freely shared :”I am HIV Positive. I do not share this information with my work colleagues or indeed many members of my family and friends. It is personal health infomation, strictly meant to be shared between myself, the NHS , the DWP and Housing and should remain so. I did not and never would consent to this information being shared with other council departments and really strongly object to this being passed on to council officers who are concerned with resident engagement and even worse, with outside bodies, which by surveys, would include the many various consultants they use, Why should my being a tenant or simply living in the borough permit them to invade the privacy of law abiding citizens? “

As for the proposed tenancy changes meaning more information exchanged with the Police, we initially thought this was them getting tough with crime and antisocial behaviour in their properties and we initially welcomed this, but this in our view should only apply to when there are allegations or ongoing investigations of crime committed in or on RBKC homes, other council-owned properties or against people working for the council or if or the residents are applying for a certain job with the council which requires a DBS check – and nowhere else.

Another resident had this to say to us: ” Does this mean that residents like me who have past criminal convictions and have served our time long ago will have these records logged by all council staff? Does this mean I will be harassed by people from the council over something I did wrong 20 years ago? I’ve served my time and learnt my lessons and have never committed a criminal act in my property but they’re likely to forever treat me as a criminal?”

Both of these are fair points and not points which seem to be really addressed on thhis supposed “Fair Processing Notice” :

https://www.rbkc.gov.uk/footer-links/data-protection/fair-processing-notice

The political views of some residents are not exactly a secret but if anyone wants to know why and what possible motivations RBKC may have for storing this information, we’ll just point out that a couple of North Kensington social housing residents who are definitely not politically on the same side as those in charge of RBKC were not treated fairly as they tried to join in the most recent Zoom consultation meeting on the proposed tenancy changes – which affect them – and were shut out and blocked by the council from taking part.

Here is the link for tenants and leaseholders to participate (or rather to ridiculously grovel and ask to participate) – in tomorrow’s meeting – Tuesday the 27th of April between 5pm and 7pm – and let’s hear how many residents are blocked for simply taking part then. It also just happens to exactly “coincide” with the Grenfell Legacy Fund event so they can conveniently ensure that a number of North Kensington residents are busy elsewhere: HM-NeighbourhoodBusinessSupport@rbkc.gov.uk

By the way, the proposed tenancy changes also appear to permit RBKC to break into residents properties purely on information from contractors without legal action first , so we’ll just remind RBKC that some of their contractors do have an unfortunate habit of booking appointments without checking with residents first, of making computer errors and booking several wrong or duplicate or consecutive appointments for the same thing all at once, and of also of not turning up to appointments that residents have already booked.

No doubt RBKC, having already labelled several council housing residents rather unfavourably already, will just go ahead and break into peoples’ homes regardless, and seeing as how nuch personal information they want on residents, it wouldn’t seem so far fetched if they came along with cameras, went through peoples’ belongings and brought the Police along with them too.

What will they do next? Ask for people’s DNA and fingerprints? That may sound crazy to some, but this is obviously the direction in which RBKC are heading. Is it too much to ask for residents ‘privacy to be respected and to be treated like civilised human beings?

Obviously so, because by going in such an oppressive Police State direction, RBKC have already decided that they think some residents are a bunch of worthless, lazy, stupid, workshy, disruptive criminals and bums who deserve to be persecuted, or harassed because they happen to be poor, or otherwise are disregarded and prevented from consultations and council commmunity activities because they happen of a different political persuasion to the council leadership. These seem to be the prime motivations behind their recent data gathering and privacy invasion exercises, If they expect reasonable behaviour from us, surely that works both ways?

Invading residents’ privacy and sharing personal data unneccesarily isn’t exactly what most decent civilised people would consider to be reasonable behaviour.

After all, if all this data gathering was a supposed harmless exercise – they wouldn’t be after information which is frankly none of their business; if it were meant to help end discrimination or exclusion rather than exacerbate it – that section of the council website would be shared widely by RBKC and it would be translated into other languages so everyone could understand; the council would give fuller and more reasonable explanations; and they would offer residents easy ways in which to opt out of some of this – and importantly, they would have had the decency to discuss this in full and publicly with residents in the first place.

The tenancy agreements changes survey closes at 11:59pm on Sunday the 2nd of May and the link (for those who are happy for the council and their consultants to breach their privacy and go around sharing their personal data about) is here:

https://consult.rbkc.gov.uk/communities/ta_consultation/

A lot of us have never seen a copy of this supposed “Tenants Handbook” that RBKC keeps referring us to and never ever bothers to send out by the way.

The proposed tenancy changes in full (on which not all tenants and leaseholders have been fully and fairly consulted on), are below

Kingspan insulation products used for building of new North Kensington special needs school

THINKers are shocked, disgusted and horrified to learn that insulation made by Kingspan (makers of the Kooltherm K15 flammable insulation on Grenfell Tower, who were revealed at the Grenfell Inquiry to have missold the material and to have lied about their fire safety tests) is being used in the construction of a new school in North Kensington.

This shocking picture is of Kingspan materials piled outside Barlby Primary School, North Kensington, intended for use in the construction of the new Queensmill Kensington school – the first special needs school in RBKC.

Here is how upset residents responded on Twitter – along with a response from Kim Taylor-Smith, RBKC Deputy Leader and Lead Member for Grenfell Housing and Social Investment and a statement from the council:

Many of us in North Kensington, already feeling let down and that this local authority does not care one bit about residents in social housing and a whole community devastated by the needless and preventable loss of 72 innocent lives in the Grenfell fire diaster – also now feel that the council do not care about our children, schools and families.

While a response from RBKC and an investigation is welcome, it appears they have not committed to halting the construction of the school, made any sort of commitment to the public that they will cease to use products made by companies like Kingspan or that they will cease to use the services of certain contractors – in this case Mace – who still buy and use Kingspan products.

RBKC is usually more concerned with their image and putting on PR spin than they are with how they REALLY behave towards residents, so perhaps they may care to remember that they are also seeking legal action against companies who sold (or rather missold) flammable materials for use on Grenfell Tower – including Kingspan if the Inquiry finds against them. So some at our council who would usually show an insensitive or an indifferent attutude towards Grenfell, North Kensington, the poor and the vulnerable, are on this at least, sittng up and paying attention.

Kim Taylor-Smith is a successful property developer (far more so than his predecessor) and some would have thought that he might have checked what building materials were used in council constructions, but we do accept that Cllr Taylor-Smith is extremely busy and cannot necessarily keep an close eye on everything. However, we would think that he would have delegated to someone to oversee the building and contractors and to do so responsibly – as Ana’s Tweet says – ” do your due diligence” . Clearly whichever council suit /suits who were supposed to be overseeing this have some questions to answer.

Here is what the Leader of the RBKC Opposition Labour Group, Pat Mason has had to say: “I feel more rage now with this news than I did when I listened to those truly dreadful weeks of evidence at the public inquiry from companies who supplied or installed cladding and insulation on the outside of the tower-and these included Kingspan-that led Sir Martin Moore-Bick in Phase 1 to declare that the exterior cladding fuelled the fire and was a breach of building regulations

Why has the Council not ordered that all contractors and suppliers of materials who have appeared at the Grenfell Inquiry should not be considered for any work until the Inquiry has concluded and its recommendations are clear?”

Cllr Mason also called for the materials to be removed, for an investigation, he has questioned who authorised this, if there is any use of other products named at the Grenfell Inquiry , inquired as how many other developments in the borough are using material from companies named (and shamed) at the Grenfell Inquiry, and he has also written to the Health and Safety Executive.

This appears to be yet another case of RBKC negligence, and yet again, we are asking for information and answers. How could have just let this “slip through the net”? How many other of our developments have used or are still using Kingspan products? What other projects in RBKC are Mace contracted to work on? How many other of the firms that knowingly supplied combustible materials used on Grenfell Tower have been involved with other builds or refurbishments?

THINK demands answers to our questions from RBKC. and we are emailing this blog post to the RBKC Cabinet, as well as the RBKC Overview and Scrutiny Committee .

The council is proposing new changes to tenancy agreements (coming up in our blog) which put even more rules, conditions, standards and responsibilities upon residents and are mostly about what they expect from us. But what residents are getting on the receiving end from RBKC is very defintely not what is called for or needed – or indeed right or proper.

What we have received from RBKC is more of the same old culture of negligence, arrogance, lots of nice little words and statements that never go anywhere, Council Scrutiny vastly reduced and residents and their concerns (especially in the north of the borough) being constantly ignored, disrespected and disregarded. When the council have said they have changed, all this appears to mean is they have post-Grenfell, increased their PR machine (by over 400%) and are now wasting xxxx amounts of money on various advisors and consultants to supposedly make themselves look better all the while they forget who they are supposed to be serving here.

The lives of North Kensington locals along with others in the borough – largely the poor, the vulnerable, and others in social housing – are being put at risk by RBKC’s “who cares” attitude. It speaks volumes – and basically says that as far as the council is concerned, it’s back to Kensington Town Hall “business as usual” – with absolutely no lessons learned from Grenfell at all.

Residents shut out of Leadership Meeting again: A meeting with Council inclusivity strategy on the agenda

We’re not making this up, and since yesterday was the 14th, we are not exactly in the mood for a joke. Unfortunately, the RBKC Leadership seem to think that residents are a joke however. They are still excluding residents from participating in Leadership meetings – we are not allowed to ask questions, give feedback or insight or raise points; all RBKC residents can do is watch on YouTube while the Cabinet, tonight at 6:30pm. go though the Council’s Equality, Diversity and Inclusion Strategy, talk about how to be more inclusive to us and how they supposedly recognise the diversity of the borough while excluding us at the same time.

Since they are going to be discussing diversity – let’s have a brief glimpse of how diverse the RBKC Leadership Team is, shall we?

Perhaps hearing from others in our multicultural diverse borough would be helpful? Most sensible people would think so, but this is RBKC we are talking about …

Instead residents will likely get fobbed off with nice little words, tonight’s Dizzy Lizzy PR show, probably more and more surveys (and perhaps they should consider that relying on surveys a lot of time can exclude quite a few residents) and no chance of speaking directly to those in charge.

By the way, RBKC failed to publicise this meeting, so perhaps they don’t want residents to watch either.

A resident from Norland Ward said: : “They keep saying they are moving forward and making progress when their actions are more moving backwards. It’s all talk ” Well quite. One step further back and it will be the RBKC Cabinet meetings behind closed doors just like back in the bad old days of Nick Paget-Brown and “Jailhouse Rock” Feilding-Mellen.

RBKC Leader Elizabeth “Dizzy Lizzy” Campbell served as a Cabinet member in those days and she seems to want to go back there by shutting residents out.

This sort of conduct shows contempt for our residents and certainly isn’t equal, diverse or inclusive

Link to the meeting and full agenda and papers here:

https://www.rbkc.gov.uk/committees/Meetings/tabid/73/ctl/ViewMeetingPublic/mid/669/Meeting/8370/Committee/1593/SelectedTab/Documents/Default.aspx

The caring community hub shunned and disrespected by our council

This is The SPACE . It is a much- valued and loved community-led hub, based at 214 Freston Road, North Kensington which has provided help, support and activities for residents in North Kensington and beyond for nearly the past four years.

The SPACE, and the local resident volunteers working there and the work they do are valued highly by many residents in and around our community and far beyond but sadly RBKC doesn’t appear to appreciate or value this outstanding community hub very highly.

Because there is no other conclusion we can draw from what is happening. As we mentioned in this blog post, https://thisisnorthkensington.wordpress.com/2021/03/27/the-long-road-to-grenfell-recovery-and-the-people-left-behind/ The SPACE is running out of actual space. Their wonderful Baby Bank initiative has provided donations to support parents all over the borough – from North Kensington to Chelsea. Generous and kind others in the community have made donations of cots, toys, clothes, supplies etc. and now they are in need of storage space so they can keep this intiative up and running.

RBKC have been fully aware of the situation for some considerable time – and yet they sat on their hands and did nothing to help, despite numerous emails plus some residents posting about the situation on social media.

But when the council finally responded to the SPACE about this in January this year, incredibly, the only temporary space RBKC offered to the volunteers was a kitchen based on the Grenfell Tower site. No we are not making this up – we have seen the emails – and yes, very understandably, the resident volunteers (many of whom live in the immediate Grenfell community) refused.

Nearly three months on, and RBKC also have told the volunteers they they do not have any extra space to provide to them, but we know that’s not true; this council owns several spaces including empty storage units, empty office spaces and empty retail spaces. We cannot understand why the council would not even bother to consider letting The SPACE have use of one of their unused properties for now – the commercial properties RBKC usually lets out – due to Covid-19 and the recession – are not exactly in huge demand right now.

So now the volunteers are still being left in limbo by the council, while their space runs out – what a disgrace.

We’ll just remind RBKC of just a few things that The SPACE have provided to our communities over the time they have been running; help and support for Grenfell-affected residents, benefits, jobs and housing advice, various activities and classes (including yoga, dance, relaxation and art), they have run popular community events, organised food donation deliveries for the vulnerable and those self isolating during the Covid -19 lockdown , and of course, this Baby Bank, which provides donations to many families facing economic hardship including those who are on Universal Credit, those who have lost their jobs or businesses, those who are living in temporary accommodation and those who are living in refuges.

RBKC does like to go on about how much they have supposedly changed, but it’s hard to see this when they snub, disrespect and insult hard working community volunteers who are going out of their way to help so many people here.

Some of us have wondered if RBKC is deliberately shunning community volunteer efforts, so they can run their own “rival’ initatives, do PR exercises and then go amd take the credit for other people’s hard work. This might not be as so far fetched as it sounds because when in the aftermath of Grenfell, RBKC failed to publicise activities provided at The SPACE and instead ran “rival” activities at The Curve and some Council officers even went around wrongly saying The SPACE was closing

So where is the consideration from RBKC? Where is the compassion? Where is the humanity? Where is this supposed culture change that RBKC Leader Elizabeth “Dizzy Lizzy” Campbell promised North Kensington residents after Grenfell?

Well, unless by “culture change at the council” Cllr Campbell was referring to a pot of yoghurt past its sell by date sitting in Kensington Town Hall somewhere, we’re still asking these questions and it is beyond frustrating when we’re not getting answers – and dedicated community providers of help and support to residents in North Kensington and all around the borough are being treated like this.

Nahid Ashby, one of the Co-Founders of The SPACE, had this to say to us:”It really makes me wonder if the Council’s historic culture of contempt, superiority and secrecy has changed, despite the fact that they keep hooting they have learned lessons and made improvements to the way they work with, treat and involve residents.The only improvement I see is a very superficial one at best and a box ticking exercise at worst! Deep down it’s the same horse, only with a different saddle on! and It’s not just bureaucracy . it’s about what I dubbed TRT! (Trust, Respect and Transparency). At the end of the day, in the eyes of the corporate monster, we are still stupid, low income social tenants and the only training they provide to their new recruits is to treat us as such! “

This blog stands with The SPACE and all the kind good community volunteers who put in so much work there – they have a space in our heart and also in the hearts of many local residents from North Kensington to Chelsea.

Not everyone in the RBKC Leadership fold appears to be completely heartless and devoid of compassion however. Here, below, are some Tweets and ours was “liked” by Cem Kemahli, Lead Member for Adult Social Care and Public Health and Josh Rendall, Lead Member for Family and Children’s Services and at least there has been at least something of an encouraging response from Josh Rendall :

We’ll see what happens and hope they are truly listening this time. We also call for the RBKC Overview and Scrutiny Committee to look into this plus scrutinise what has the council done – or not done- to support community-led initiatives. As Samia’s Tweet says, other housing providers (such as Peabody and Notting Hill Genesis) seem to get the value of the Baby Bank and support that The SPACE provide, so why can’t our council?

RBKC does talk and talk of community empowerment but it’s hard to believe this when talk is all that this appears to be. Actions do indeed speak louder than words and without actually doing very much to support community-led hubs and groups – the very people who stand for community empowerment – so they can carry on supporting residents in need, it means nothing.

If RBKC really is committed to change, they really ought to now work with The SPACE to find new extra storage premises so the Baby Bank can continue to operate, and to start to make an effort to inprove community relations by at least listening to the volunteers, taking their feedback on board and treating them with decency and respect. It’s about time RBKC stopped working against these dedicated and caring North Kensington residents and started working with them positively and constructively and supported them to carry on supporting our communities instead.

SPACE Founders Nahid Ashby and Samia Badani at the Iftar 4 All event (which they organised) in 2018

Consultants, marketing firms, surveys and Citizens Panels: A right Royal Borough recipe for trouble?

First of all, we will share a bit of good news over this community safety survey we reported on last week.
Today, our blog has heard from Emma Will, RBKC Lead Member for Community Safety, Culture amd Leisure, who has been in contact with the consultants responsible, and the survey is now asking for residents’ postcodes and the deadline is now the 2nd of May – link here:

https://consult.rbkc.gov.uk/communities/community-safety-survey/

We thank Cllr Will for her good communication again and hope she has a good sense of humour about our title picture (It’s a very old unused Photoshop of ours, but is still relevant to this post)

The company behind that community safety survey (and the mistake with asking people about community safety and crime in their area but failing to ask where they live! ) are a firm called Socialbakers. They are marketing consulants whose clients include global brands such as Samsung, National Geographic, Walmart and Heineken.
Bizarre then, that RBKC should hire them to put a council community safety survey to our local residents??! Perhaps that error was just a minor consequence of what happens ls if you hire the wrong people for the job? (Or maybe the persons responsible had been drinking too many Heinekens??!!)

We’re sure that Socialbakers have a strong reputation for advertising and marketing tools – but really why that is needed for a little council survey about community safety begs the question, what on earth are RBKC Communications thinking? And it also begs the question, just how much are these exercises costing us?

Shamefully, THINK ‘s Editor never heard any more from RBKC regarding our Freedom of Information requests, so if we bothered to put in some further requests for costings of just how much exactly our council Comms teams spends on such exercises, we know we wouldn’t get a response.

As said before, there are so many surveys shared at once sometimes it can get confusing, and then there is when RBKC seemed to be reluctant to share the independent Centre for Governance and Scrutiny survey as mentioned in our blog post here:

https://thisisnorthkensington.wordpress.com/2021/03/23/not-another-survey-but-cagey-rbkc-really-dont-want-you-to-take-part-in-this-iscrutiny-one/

RBKC’s Head of Communications Nick Price-Thompson did reply to us on Twitter by the way, and showed that the council had in fact shared it – right on the same day as our blog post was widely shared. Coincidence or what? We’ll come back to coincidences later…

Next month, our blog will be four years old, and while we might not exactly be in a celebratory mood, some of us did go through the archives of our old unused pictures at the weekend – and today’s title picture is an old one of these. Before a few pedants write to us and point out that Will Pascall is no longer in the RBKC Cabinet, there is actually a good reason for including the picture him here (and it’s no fault of his) . Because Cllr Pascall is Chair of the RBKC Environment Select Committee, and some have wondered why there never seem to be any of these council surveys on local environmental issues? We have no answer to this, but no doubt someone at the council will probably tell us they don’t want to bombard people with any more surveys – but they’re doing that anyway.

Some surveys can be useful, that is useful if they are not asking “leading ” (or misleading) questions, some surveys on the environment could indeed be helpful in certain cases. Surveys on planting trees in different parts of the borough for example, would be helpful so the council could plan to go about this with support and suggestions from the neighbourhoods who have been long asking for them.

So we’re not opposed to surveys – our blog does share them from time to time – the issues we have are with the way some of these are put to residents, the fact that there are so many and they are not always shared or publicised, why it requires spending XXX amount of money on consultants to do this and importantly, that surveys are used as a tool to gauge residents’ opiniom. and not to form it.

And then there are focus groups. Or “Citizens Panels” .
Residents are supposed to be randomly selected to go on these panels But we don’t think that’s quite true. Look at this:

That text message was received by our Editor – you guessed it – the same day that Scrutiny survey post was widely shared – yet another of these crazy coincidences!

One thing that nobody can ever claim to be a coincidence, is the fact someone at RBKC has clearly breached the Data Protection Act by sharing phone contact details for our Editor. She does not readily hand out her number to others, so how suits got this cannot be easily explained away. It makes us wonder how many other residents have been subject to suits and officers freely sharing their contact details and possibly other data about without permission and does throw up some very serious questions regarding a whole host of other matters.

So, our Editor will not be joining any of the Residents Panels as she for obvious good reason, feels she cannot trust RBKC with her personal information. Plus it is not in the best interests of our blog to be slapped with a gagging order; so however interesting finding out about them could be, our Editor is giving it a miss and would urge other residents to do so too.

Whatever PR show RBKC may want to put on, it certainly is not a “good look” for our council if some still appear to be less than above board with the way they work and communicate (or not) with us. Many of us in North Kensington still cannot see much evidence of this supposed culture change at RBKC we were promised after Grenfell .

While there are some councillors who are good communicators, it appears that Mr Price-Thompson (salary £170K) and his team are failing on the basics of communication and perhaps ought to read their job titles back again and have a good rethink, or else resign and save the people of Kensington and Chelsea a whole lot of money and bother.

Over 2,300 households on the RBKC housing waiting list: Why has this North Kensington house been left empty for years?

This is the “Park Keeper’s House” , just outside Avondale Park in North Kensington. There is no park keeper living there, or anyone else for that matter; the only “occupants” for several years have been pigeons.

Despite over 2,300 households in RBKC waiting for a home, for some reason , this once-beautiful property has been left abandoned and in a shocking state for years. The property is also located in the Avondale Park Conservation Area – not that anyone has been “conserving” it:

Given that RBKC is looking to go ahead with several building programmes (some of them welcome, others not so much) in which new homes will be provided, we might have hoped the council would have looked at some of the properties they already own.

With some extensive refurbishment, and an obvious deep clean, this house could be restored to its former glory and would be ideal for either a small local housing co-operative or for a family.

We do wonder though, if RBKC does actually still own this property,, as some previous administrations at the council have been in the act of flogging off council assets, particularly in North Kensington.

So who does own it? Who is responsible? Our inquiries for some reason have fallen on deaf ears, and we think it is an absolute disgrace for anyone to let a property – when homes are badly needed here – fall into such a state. (We are also aware of the little planning “trick” that a few unscrupulous individuals use, of deliberately allowing properties to fall into a dilapidated state, in order that they can get around planning regulations in a conservation area. So, if their intention is to redevelop the property; they let it get into such a state where the property has to be pulled down, and then they are usually free to go ahead with whatever initial plans they had.)

If this house is privately owned, this blog urges RBKC to take action against the owners NOW, to save the building and to seek repossession. If the council happens to own the property, then we ask why has this been allowed to happen, and we ask the council to refurbish it, clean it up and put it back into use – as a home for social rent.

We really hope that RBKC does investigate unoccupied properties in our borough and look into seeing what can be done, but we’re not exactly convinced that they are doing this.

Perhaps, seeing as how keen RBKC are on PR and advertising, they could get an advertising campaign going aimed at getting private owners of long-term empty properties,who for whatever reason are unable to maintain them or put them into use, to sell these to the council ? Especially if it is made clear that there are thousands of people on our waiting list, including families with children, who need them?

We also hope that this blog post will get RBKC to take action and if this house is privately owned, that the owners are pressured to either sell up – preferably to the council – or to at least restore it back into use as a home and not knock it down.

If any of our readers know of other examples of completely empty properties in the Royal Borough of Kensington and Chelsea that nobody ever uses, please do get in touch with our Editor at tianorthken@gmail.com with details

This may just be one empty property, but it is a good place to start, and RBKC ought to at least start to take action over this, if they are really and truly serious about wanting to provide housing to those most in need as well as looking after the conservation areas in the borough.

Full of the joys of Spring? Botched useless council community safety survey leaves residents not feeling so chirpy

THINK wish our readers a very happy belated Easter. This was going to be time for us to have a short break and recharge our blogging batteries, but not so, since we saw this botched and useless RBKC community safety survey today. Have a look for yourselves here:

https://t.co/6dkJHOlJcO?amp=1

Where do we start with this one? Seriously, who put this survey together? A Colville Ward resident commented that it “looks as if it were put together by ten year olds”- we think that’s unfair on ten year olds…

By useless, we mean we do not see why RBKC is asking residents to rate how safe their neighbourhood is by day and night, but then completely failing to ask where the respondents live!

The survey fails to take account of specifics. For example, our Editor feels very safe in North Kensington at most times, also in Notting Dale Ward where she lives, and in Norland Ward, which is a minute over the road from her, but does NOT feel safe in her residential block and particular street which has had problems with ASB and hard drug dealing/use for years. There is little provision in the survey other than a box at the end for anyone to highlight such issues of concern, other matters or indeed, any positive feedback or suggestions – all pointless anyway without asking for a council ward or postcode.

The survey also asks residents to list their community safety priorities from a maximum of three. That shouldn’t be a problem , but when that survey could be completed by ANYONE ANYWHERE regardless – how reliable is it? 🤦‍♂️🤦🏻‍♀️

Residents however are asked for specifics on their ethnicity, religion, age and disability – and while it may be council policy to ask such questions , we thiink they should explain to people why, but again, there is no point in filling this in for the reasons above.

So whose “work” was this?

We like Emma Will, RBKC Lead Member for Community, Safety, Culture and Leisure – she is one of the most personable members of the RBKC Cabinet and a very good communicator – we definitely do not think this botched survey is her work!

Instead, we point our fingers at the RBKC Communications Team – surely this question came from them?





And our answer to that, by the way is we don’t want any more of our taxpayers’money wasted on PR tripe. Same goes for consultants – whoever it is wbo put this survey together ought to be getting their P45 by now if our council is really doing its job.

Instead we suggest big cuts to the RBKC Communications budget and that this money is instead spent on improving community safety -some good suggestions are getting more CCTV in crime and ASB hotspots and more provision of youth services.. As for getting suggestions, that survey could have been a good opportunity for RBKC do so but instead is vague at the very best, completely unreliable, and is therefore completely useless ; it is a complete waste of residents’ time and money

.Whoever heard of a council social media posting about a forthcoming council meeting helping to improve community safety and prevent crime anyway? Perhaps it’s time some in charge at RBKC asked themselves what their own priorities are, because it appears to us that they have got these very badly wrong if they think pointless PR exercises really help keep our communities safe