It’s been a nice sunny Spring weekend outside, and some locals will have been out enjoying the weather and possibly a picnic in the park as lockdown rules ease (though we still have to keep to a “rule of 6”).
Some things are meant to be shared around and others are most definitely not, but THINKers are not sure that some RBKC suits including the ones featured in our picture enjoying a picnic today (left to right, Dan Hawthorn – Executive Director of Housing and Social Investment , Stavroulla Kokkinou – Head of Neighbourhood Management , Amy How – Participation Officer, and Iago Griffith – Head of Resident Engagement and Partnership ) necessarily understand or respect this.
Because if they did, the “Community/Residents/Social Engagement/Investment team would not be inthe act of accessing the personal data of RBKC tenants and leaseholders as well as many other residents without their knowledge or consent.
The pictures below are of emails received in our BLOG INBOX – not the THINKer’s personal email – contacting her about the Grenfell Legacy Fund. Furthermore, they are not addressed to the blog, but were addressed to one of us personally, so personally in fact they were addressed to a long-discarded birth name she never goes by or ever uses!
To “return the favour” of unwanted information sharing and to “rain on their picnic” we’ll just mention that the emails were sent by Iago Griffith and Amy How.
(By the way, the THINKer would like to give her views on the Grenfell Legacy Fund but she cannot engage with suits who clearly breach her privacy or attend anything which appears to condone RBKC behaving in such a way so she will be passing on her views via other residents attending instead.)
And here again from this post,
Consultants, marketing firms, surveys and Citizens Panels: A right Royal Borough recipe for trouble?
is a text message one of us received about joining their residents panels Funny that, especially when she definitely didn’t consent to receiving text messages from the council or for anyone passing her phone number around like food shared at a picnic..
The outrageous answer to the question of where did they get the information, appears to be that all suits and officers anywhere at RBKC can freely access via a database residents’ personal information ( most of which the residents would have only given to housing officers or offiers from other drpartments ) and pass this around – without any of us ever agreeing to this.
Well, no wonder some Grenfell-affected residents do not want to use some services at The Curve if that means a whole load of other council suits will have access to their personal and medical data without permission – very likely also including sensitive personal information and be able to pass this around without a second thought.
But however uncomfortable or violated this sort of thing may leave some residents feeling, we have learned that this is just a very small tip of a very large iceberg….
The council are proposing extra conditions to the tenancy agreements that could also expose tenants and leaseholders to data theft, will likely see RBKC and the Police exchanging information about residemts – some of which could be unnessary (unless it involves investigation of alleged crime committed by the residents while living at the property, or committed towards the council, councillors or other council workers) and also sees RBKC setting terms such as what sort of flooring residents can choose for their home (seriously!) and is all likely to cause unnecessary situations and conflict between tenants and contractors and obviously between residents and the council.
There is a survey on the proposed changes open until Sunday the 2nd of May and we have published the proposed tenancy changes and links at the bottom of this post . We very strongly recommend that affected residents read both the proposed changes and this blog post in full BEFORE RESPONDING.
After suggestions from another concerned resident, THINK decided to have a good look on the RBKC website to see to what information our council collects about residents and deems suitable to hold or share – It makes for some very interesting and worrying reading and not just for people living in council housing:
“We may collect personal data about you which covers basic details such as name, address, telephone number, and date of birth. We also collect some sensitive information also known as special category data, such as health data, ethnicity or religious beliefs – but only where it is needed to provide a service, fulfil a legal obligation and/or for monitoring equality of both for customers and employees. We will always explain to you why and how this information will be used. We will always demonstrate to you what our lawful basis is for processing this type of information and where appropriate seek your consent”.
As described above we collect and process information about you, so that we can carry out our public task functions as a Local Authority and to deliver public services. This includes but is not limited to:
- administering the assessment and collection of taxes and other revenue including benefits and grants
- the provision of social services and education
- the provision of all commercial services including the administration and enforcement of parking regulations and restrictions
- the provision of all non-commercial activities including refuse collections from residential properties
- local and national fraud initiatives and data matching under these initiatives
- to prevent and detect fraud or crime and prosecution offenders including the use of CCTV
- licensing and regulatory activities
- providing leisure and cultural services
- carrying out health and public awareness campaigns
- managing our property
- maintaining our own accounts and records
- supporting and managing our employees
- promoting the services we provide
- marketing our local tourism
- carrying out surveys
- undertaking research (including research relating to health)
- internal financial support and corporate functions
- managing archived records for historical and research reasons
- corporate administration and all activities we are required to carry out as a data controller and public authority
We collect and process the following categories of personal information:
- Personal and family details
- Lifestyle and social circumstances
- Goods and services
- Financial details
- Employment and education details
- Housing needs
- Visual images, personal appearance and behaviour
- Licenses or permits held
- Student and pupil records
- Business activities
- Case file information
In some circumstances we also collect and process special categories and conviction data. This type of personal information includes:
- Racial or ethnic origin
- Political opinions
- Religious or philosophical beliefs
- Trade union membership
- Genetic data, biometric data for the purpose of uniquely identifying a person
- Data concerning health
- Data concerning a person’s sex life or sexual orientation
This type of personal data covers criminal allegations, proceedings or convictions and security measures. For the council this is likely to be collected where the focus is on: specific employment requirements; fraud investigations; safeguarding issues; equality initiatives; or the vital interests of the data subject or other individuals
No consent form provided anywhere. Not looking like such a “nice friendly little picnic gathering” now, is it?
Quite why RBKC thinks it is appropriate have , store and share information on residents’ sex lives (?!) and why they seem to exist in a timewarp from the 1970s or 1980s or something to record details of trade union membership of residents just leaves us with more questions than answers.
Certainly unless residents are not working or applying to be working for the council in certain positions or there aren’t any possible safeguarding issues , we strongly question why RBKC needs to do extensive background checks possibly on all of us . Also it doesn’t say how they gather information on “lifestyle and social circumstances” . The website does not go further into this. As for collecting information such as ” visial images, people’s perosnal appearance and behaviour” unless they have legimate grounds such as investigation of crime by a resident or unless particular residents have gone about threatening the council, we do not see why they should hold or share this information ; especially on seemingly harmless grounds such as taking part in a meeting or a survey.
In fact, as some of us recall seeing former RBKC Director of Communications Michael Clarke going around Kensington Town Hall with a camera and taking photos of members of the public – again without their consent – who were not protesting or speaking but were only sitting in the back of the Council Chamber and the Public Gallery listening to a Full Council Meeting a few years back , we think it appears rather sinister. They really do appear to be in the act of behaving more like a Police state than a local authority.
As for some people who may go around saying “if you’ve got nothing to hide you’ve got nothing to fear”, perhaps they should read those details back again and then ask themselves if they would feel comfortable over the council wanting to holding and sharing so much private information about them without a strong reason to?
They might also wish to hear from a few residents with serious personal concerns:
One resident who contacted us has made it very clear that he does not want anyone other than housing officers at RBKC to have , his personal details and certainly does not want these to be freely shared :”I am HIV Positive. I do not share this information with my work colleagues or indeed many members of my family and friends. It is personal health infomation, strictly meant to be shared between myself, the NHS , the DWP and Housing and should remain so. I did not and never would consent to this information being shared with other council departments and really strongly object to this being passed on to council officers who are concerned with resident engagement and even worse, with outside bodies, which by surveys, would include the many various consultants they use, Why should my being a tenant or simply living in the borough permit them to invade the privacy of law abiding citizens? “
As for the proposed tenancy changes meaning more information exchanged with the Police, we initially thought this was them getting tough with crime and antisocial behaviour in their properties and we initially welcomed this, but this in our view should only apply to when there are allegations or ongoing investigations of crime committed in or on RBKC homes, other council-owned properties or against people working for the council or if or the residents are applying for a certain job with the council which requires a DBS check – and nowhere else.
Another resident had this to say to us: ” Does this mean that residents like me who have past criminal convictions and have served our time long ago will have these records logged by all council staff? Does this mean I will be harassed by people from the council over something I did wrong 20 years ago? I’ve served my time and learnt my lessons and have never committed a criminal act in my property but they’re likely to forever treat me as a criminal?”
Both of these are fair points and not points which seem to be really addressed on thhis supposed “Fair Processing Notice” :
The political views of some residents are not exactly a secret but if anyone wants to know why and what possible motivations RBKC may have for storing this information, we’ll just point out that a couple of North Kensington social housing residents who are definitely not politically on the same side as those in charge of RBKC were not treated fairly as they tried to join in the most recent Zoom consultation meeting on the proposed tenancy changes – which affect them – and were shut out and blocked by the council from taking part.
Here is the link for tenants and leaseholders to participate (or rather to ridiculously grovel and ask to participate) – in tomorrow’s meeting – Tuesday the 27th of April between 5pm and 7pm – and let’s hear how many residents are blocked for simply taking part then. It also just happens to exactly “coincide” with the Grenfell Legacy Fund event so they can conveniently ensure that a number of North Kensington residents are busy elsewhere: HM-NeighbourhoodBusinessSupport@rbkc.gov.uk
By the way, the proposed tenancy changes also appear to permit RBKC to break into residents properties purely on information from contractors without legal action first , so we’ll just remind RBKC that some of their contractors do have an unfortunate habit of booking appointments without checking with residents first, of making computer errors and booking several wrong or duplicate or consecutive appointments for the same thing all at once, and of also of not turning up to appointments that residents have already booked.
No doubt RBKC, having already labelled several council housing residents rather unfavourably already, will just go ahead and break into peoples’ homes regardless, and seeing as how nuch personal information they want on residents, it wouldn’t seem so far fetched if they came along with cameras, went through peoples’ belongings and brought the Police along with them too.
What will they do next? Ask for people’s DNA and fingerprints? That may sound crazy to some, but this is obviously the direction in which RBKC are heading. Is it too much to ask for residents ‘privacy to be respected and to be treated like civilised human beings?
Obviously so, because by going in such an oppressive Police State direction, RBKC have already decided that they think some residents are a bunch of worthless, lazy, stupid, workshy, disruptive criminals and bums who deserve to be persecuted, or harassed because they happen to be poor, or otherwise are disregarded and prevented from consultations and council commmunity activities because they happen of a different political persuasion to the council leadership. These seem to be the prime motivations behind their recent data gathering and privacy invasion exercises, If they expect reasonable behaviour from us, surely that works both ways?
Invading residents’ privacy and sharing personal data unneccesarily isn’t exactly what most decent civilised people would consider to be reasonable behaviour.
After all, if all this data gathering was a supposed harmless exercise – they wouldn’t be after information which is frankly none of their business; if it were meant to help end discrimination or exclusion rather than exacerbate it – that section of the council website would be shared widely by RBKC and it would be translated into other languages so everyone could understand; the council would give fuller and more reasonable explanations; and they would offer residents easy ways in which to opt out of some of this – and importantly, they would have had the decency to discuss this in full and publicly with residents in the first place.
The tenancy agreements changes survey closes at 11:59pm on Sunday the 2nd of May and the link (for those who are happy for the council and their consultants to breach their privacy and go around sharing their personal data about) is here:
A lot of us have never seen a copy of this supposed “Tenants Handbook” that RBKC keeps referring us to and never ever bothers to send out by the way.
The proposed tenancy changes in full (on which not all tenants and leaseholders have been fully and fairly consulted on), are below